Refund policy

We don't offer refunds. You approve the lyrics before any music is made and you can hear the whole song before you share it — drafts, remakes and variations exist before that point precisely so nothing about the finished song is a surprise. Change of mind after delivery isn't refundable.

Failed generations are never charged: if our system cannot produce your song at all, the payment is reversed automatically, without you asking.

If your delivered audio is corrupted, incomplete, or sings materially different words from the lyrics you approved, tell us within 14 days — we'll regenerate the song free.

Nothing in this policy limits your rights under the Australian Consumer Law. Our songs and prints come with guarantees that can't be excluded: if something we sold you has a major failure you can choose a refund or replacement, and for a minor failure we can choose to fix it first. “We couldn't have known” doesn't remove those rights, and this policy sits alongside them, not in front of them.

If a physical print arrives damaged, misprinted, or not what you ordered, tell us within 14 days with a photo — we'll reprint and reship it at no cost. Because every print is made for your song, change of mind isn't returnable once printing has started — check the preview carefully before ordering. Your Australian Consumer Law rights above apply to prints exactly as they do to songs.

Reply to your receipt email with the order number and what went wrong — a person reads it.